Are you looking to outsource customer support or customer service to achieve:
If your answer is yes to any or all of the above questions, you are at the right place!
We provide a complete line of MANAGED CUSTOMER SERVICE SOLUTIONS designed to compliment the needs of technology-driven companies, and add value to their business operations, products and services with our commitment to excellence, flexibility and integrity, Our Solutions aims not only to protect the brand names of our valued clients through outstanding customer service but convert their clients from database entries to loyal consumers of their products and therefore expand business opportunities and ensure growth and profitability.
HelpDesk247 is in active BPO operations since 2007 and have successfully delivered over 486 PROJECTS for 89 CLIENTS from 22 COUNTRIES in a span of 12 YEARS with an excellent track record. We are also an ISO/IEC 27001 certified company for standards on information security and data protection.
Our world class delivery centers in INDIA and PHILIPPINES are an integral part of our global delivery network to serve our clients worldwide across a wide range of industries.
Simply put, customer loyalty cannot be bought; it has to be earned. By providing your customer with a simple and effective alternative to conventional support media, you’ll be giving them another reason to continue to do business with your company for years to come.
What better way to offer your website visitors help than through a quick chat on your website? It’s way faster than email and more efficient than phone. Don’t make your customers wait.
Unlike interacting with a bot, our live chats flow naturally because our human operators can fully understand and empathise with the visitor.
Our project managers will take a deep dive look into your business to ensure they know the key information. We agree on the support hours, processes involved and costs. Then we train the live chat agents and create a detailed knowledge-base (KB) that contains answers to a wide range of questions to your business and standard operating procedures for the customer support team.
We customize the look and feel of the chat window to your specifications. We take it further, and will customize the pro-active greetings based on the pages the visitor is on. Your live chat agents and operators are trained to answer questions in your tone of voice, and structured in a way that builds rapport, encourages engagement and gives customers confidence in your brand.
We go live on your website and start attending visitors. Based on the feedback and reports of performance under free trial, we make necessary tweaks to even better output the quality & conversion wherever needed. We send you periodical reports and offer guidance on how to optimise the set up in order to get the most out of your investment.
Our email-ticketing service gives your customers a personalised live email response direct from your brand, immediately putting you ahead of any competitors. If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries.
Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.
Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. Outsourcing your email support services to Helpdesk247 can help you save on manpower and costs, while seeing an increase in your revenue.
Advantages of offshoring non voice customer service:
We integrate the various entry points of messaging and channelize them into a single support CRM and configure the system to effectively reply from domain email address, on your behalf and brand. We also setup business rules like acknowledgement of email received, when to mark a ticket as resolved, pending, over-due and enable customer satisfaction survey. A number of triggers are also put in place to send automated reminders, transfer email to chat and notifications of ticket update.
We will create a detailed knowledge database of your customers frequently asked questions to form a set of unique reply macros responses. This database would be regularly updated based on our customers’ interactions with potential customers. Apart from this, our team would be given in-depth training on our customer’s services, products and processes. This in-depth training equips our team to reply email queries with accurate, clear and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.
Backed by our detailed knowledge banks, our highly trained email support agents start monitoring for new emails and answer them in a structured way that builds rapport, encourages engagement and uncovers the real value in a lead for your business. They also point the customers to various helpful articles in knowledge-base. We continuously monitor for new messages coming via email or other social media channels like facebook and twitter.
Many entrepreneurs have neither the resources nor the inclination to hire permanent employees to manage the administrative tasks that come with running a business. Helpdesk247 provides a virtual solution to the needs of small businesses at cost effective hourly rate.
Our Virtual Assistant services have been created to give you a fully customisable solution to the traditional risks associated with employing staff. Our teams of Virtual Assistants have the experience and knowledge to support your business and administrative needs. Allowing you to benefit from increased time management, cost savings and improved customer service levels.
Benefits of working with Virtual Assistant are:
Let us understand your business needs and we will tell you how we can accommodate them. You’ll need to write a detailed job description involving: The scale of your business. The apps/tools they’ll be using. Past experiences that will make them successful. A specific list of the tasks that Virtual Assistant will be performing for you. Expected timelines. Our project managers will take deep dive into your business process and prepare a module for an effective Virtual Assistant training
We select the appropriate Virtual Assistant and also involve you also in the interview process if requested. We train the Virtual Assistant based on the process guidelines so they are experts in your product or service. Your assigned project manager will review & revise the process guidelines with you until you feel comfortable with the approach and verbiage Virtual Assistant will use with your customers. This training can take from few days to a week depending on the intricate details involved and the scope of support.
After several test sessions under your supervision and once you approve, your Virtual Assistant will take over the process. You will have 24/7 real time communication over Skype/Slack or other instant messenger services to relay live feedback/updates pertaining to the tasks any time of the day to Virtual Assistant and his manager. You will get alert on Skype as soon Virtual Assistant logs-in for the job and logs-out to keep track of attendance and hours of coverage. The Virtual Assistant will be just like an employee of your own.