About Us

An Outsource Company

Hi! We are Help Desk 24/7 Online

An offshore business process outsource company

We provide a complete line of  MANAGED CUSTOMER SUPPORT OUTSOURCE SOLUTIONS including Live Chat Agents, Email Support, Call Answering, Social Media Support and Virtual Assistant outsource services designed to compliment the needs of technology-driven companies, and add value to their business operations, products and services with our commitment to excellence, flexibility and integrity. Our outsource solutions aims not only to protect the brand names of our valued clients through outstanding customer service but convert their clients from database entries to loyal consumers of their products and therefore expand business opportunities and ensure growth and profitability.

We are in active Business Process Outsource operations since 2007 and have successfully delivered over 486 PROJECTS for 189 CLIENTS from 22 COUNTRIES in a span of 12 YEARS with an excellent track record. We are also an ISO/IEC 27001 certified outsource company for standards on information security and data protection.

Our world class outsource delivery centers in INDIA and PHILIPPINES are an integral part of our global delivery network to serve our clients worldwide across a wide range of industries.

Skilled Resources

Our staff make us who we are. Handpicked for their focus, team oriented approach and experience. We employ world class business practices perfected over the years by catering to customers around the globe.

Cost Effective

Managed services aren’t just for big business anymore. Our low price makes it affordable for everybody. There is a cost savings of around 60% by outsourcing your work to us. Plus, the quality of the services provided is high.

Multilingual Support

A successful and multilingual customer support must include cultural understanding. We don’t just speak the language, were understand and attune to the subtleties of the day-to-day conversational skills.

Staffing Flexibility

You no longer need to invest in recruiting, training and setting-up expensive resources for your business.You can scale up or down comfortably during off season and holiday months. We are available round the clock.

Our Outsource Solutions Technology Partners

Our Outsource Services

What we do & How it works

Outsource Solutions

Innovative solutions to serve a wide range of industries

Our outsource solutions goal is to become a transparent representation of your online business.

Whether your online business is travel, real estate, auto sales, web hosting, web design, education or insurance, our diversified range of niche outsource business solutions will improve customer retention and increase your sales and meet customer support requirements effectively.

PRICES

Fair pricing for Small & Medium Businesses

Live Chat / Email Support Outsource Packages

Avail upto 10% OFF on Quarterly and Annual Payments.

Starter

$229monthly
$229monthly
  • Coverage:
    8 hours x 5 Days per week
  • Unlimited Replies
  • Use Your Own Chat Software (Opt)
  • Pro-active Chats
  • Branding & Customization
  • SSL & Card Masking
  • Real Time Lead Escalation
  • Implementation Time:
    1-2 Days

Standard

$299monthly
$299monthly
  • Coverage:
    8 hours x 7 Days per week
  • Unlimited Replies
  • Use Your Own Chat Software (Opt)
  • Pro-active Chats
  • Branding & Customization
  • SSL & Card Masking
  • Real Time Lead Escalation
  • Implementation Time:
    1-3 Days

Pro

$599monthly
$599monthly
  • Coverage:
    24 hours x 7 Days per week
  • Unlimited Replies
  • Use Your Own Chat Software (Opt)
  • Pro-active Chats
  • Branding & Customization
  • SSL & Card Masking
  • Real Time Lead Escalation
  • Implementation Time:
    2-5 Days
  • All prices are in US Dollars.
  • Price quoted is for a single shared seat agent for basic support.
  • No Hidden Fee. No Contacts. Cancel Anytime.
  • Pricing may vary based on project complexity, volume, agent skill set.
  • SLAService Level Agreements, NDANon-Disclosure Agreements, KBKnowledge-base for Customers & Agents, DIDDirect Inward Calling Phone Number or Toll Free Number and CRMCustomer Relation Management Software Available.
  • 24/7 Account Manager on Skype/Slack/Messenger
  • For enterprises requiring priority or dedicated agents support, or bespoke combo packages, kindly contact us for a custom quotation.

MANAGED VIRTUAL ASSISTANT PRICING:

ANY VA SUPPORT SERVICES THAT DO NOT DIRECTLY PERTAIN TO PROVIDING LIVE CHAT OR EMAIL SUPPORT START AT USD 3/HR.

  • MINIMUM RETAINER: USD 21
  • Pay As You Go Pricing Available.
  • Fixed price VA Contracts Available
  • Dedicated VA on Demand Available
  • Direct VA Contact Available
  • Minimum Notice to begin the job: 2 Hours

Got a Question?

We’ve got answers

Will my customers know that I'm outsourcing?

Not until you want to. Some of our clients prefer to use our outsource services as transparent – basically meaning that we are an extension of your in-house customer service, while others desire to disclose that customer support is handled by a 3rd party.

Can agents proactively engage with visitors?

Yes! We can set up triggers to proactively engage visitors based on conditions to engage at the perfect time. For example, specific Triggers like engaging if they are on your sales page, Or Generic Triggers that just sends a message to every visitor after they have been on the site for a certain amount of time.

Which languages do your agents speak?

During this time we are offering primary support in English. However, we use Google integrated automated translation to support real-time exchange of translated messages.

Can I set my working hours for chat?

Yes! You can specify the working hours within which the chat will work based on your hours of working.

How are the agents trained on my business?

We will recruit candidates based on your specific requirements. All of our candidates are university graduates who are fluent in English. We will provide extensive training on your products and services to the selected candidates. You are welcomed to provide training online through Skype or via web based videoconferencing system.

Some of the recommended sources for agent training are:

  • Website Contents
  • Products & Services Manual
  • Any other document you think will help us in agent training.
  • Our Process Manager gets trained first and then he trains the agents.
  • After studying the above sources, we will discuss our queries over e-mail, online chat or phone to ensure complete understanding of your business.
  • Based on our discussions, we create a knowledgebase for our agents.
  • We then start to train our agents and there are a series of group discussions between our Process Manager & Agents.

What happens when agents don’t know the answers?

Over time the knowledge base of the operators will grow, but there will be times when they don’t know an answer. In these instances the question is captured, together with the contact details of the customer, and this is passed over to the client as a qualified lead.

Where can I check your data security and privacy policy?

Security is integral to all our processes. We have a detailed security, privacy and GDPR policy statement described on links below:

Do I have to sign a contract?

No. You pay for the service on a monthly basis. There are no lengthy contracts to sign.

Can I cancel anytime?

Yes, there are no contractual obligations involved unless otherwise specified or pre-agreed.

How can I be assured of quality service?

You will get access to all chat transcripts, as well as a scheduled customer satisfaction summary. We encourage your feedback so that we may constantly improve the quality of service we are providing on your behalf. Our dedicated quality assurance team and supervisors available in each shift to guide the agents. We work with you to be satisfied with our service and effectiveness. Our constant communication with you via account representatives and our outsource operations team allows you to manage our responses and visitor engagement sessions through our chat transcripts.

How many chats will you accept at the same time?

As all our agents are having good expertise on typing, on an average they can handle 4 chats at a time with quality and prompt response.

Can agent answer chats from multiple websites?

Yes, however It also depends on the nature of business and complexity of your multiple sites. Please contact us so we can learn more about your particular business.

Will I have a direct point of contact?

Yes. Your dedicated account manager will be available 24/7 on Skype, Slack, Email, Whatsapp, Viber, iMessage and other Instant messenger services. You can message us to provide input and feedback on how we’re going,

Do you have NDA (Non Disclosure Agreements)?

Non Disclosure policy is an integral part of our operations. If needed, we do offer signing an official non-disclosure agreement with our clients. All our employees and partners are already governed by it.

Contact Us

Start a project with us!

OUR LOCATION

Head Office:
Basant Lok Center, Vasant Vihar
New Delhi, India 110057

Branch Office:
Matina I.T. Park, Matina
Davao, Philippines 8000

CALL US

USA:
+1   914 556 5133

INDIA:
+91 995 887 6066

SKYPE:
live:aadi_4

DROP US A LINE

Sales:
info@HelpDesk247.online

Support:
clients@HelpDesk247.online

Jobs:
careers@HelpDesk247.online

Let's outsource a project together!

We offer upto 14 days Free Trial. Fully functional, no credit card required. You are under no obligation when you try our service and can cancel at any time plus you keep all the leads. You have nothing to lose and everything to gain.

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