With co-browsing and form sharing features of our live chat platform our agents can escort your website visitors through your website, give explanations while viewing the web pages from the same vantage point as your visitors and can also supply step-by-step instructions and assistance with completing online forms and transactions
Our agents enable high-value, live collaboration options to your online customers and prospects with form completion. It gives your company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers. Designed to provide smooth cobrowsing experiences even on complex websites, The Cobrowse option has the industry’s most advanced cobrowsing capabilities based on patent-pending new technology.
Benefits of Live Online Form Completion Assistance
- Allows chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session
- Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for additional clarity
- Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields
- Can be set up to allow cobrowsing sessions only in specific sections of the website
With Cobrowse, our agents are literally “on the same page” as your customers and help with form completion. Our Live Chat Agents can offer secure and confidential over-the-shoulder assistance in form completion. Our co-browsing powerful tool can be used to augment a web chat. Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance. All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.
Who Can Use Online Live Completion Service Assistance?
A wide range of industries can avail the benefits of live agent assisting with form completion. Insurance Claims, Checkout Assistance, Custom Product Selection to name a few.