Live Chat Agents Support Outsourcing at $199/mo

With our managed live chat agent support service, turn visitors into leads and customers into happy, engaged users.

Live Chat Support What better way to offer your website visitors help than through a pro-active live chat agent support on your website? it’s way faster than email and more efficient than phone. Don’t make your customers wait. Start your free trial to check the brilliance of our managed live chat agents support for your website.

Unlike interacting with a bot, our live chat agent conversations flow naturally because our human operators can fully understand and empathise with the visitor.

How managed live chat agent support works?

Project Discussion: Training & Knowledge-base, SOP

Our project managers will take a deep dive look into your business to ensure they know the key information. Upon agreeing on the support hours, processes involved and costs. We train the live chat agent and create a detailed knowledge-base (KB) that contains answers to a wide range of questions to your business and standard operating procedures for the support team.

Implementation: Software, Branding & Personalisation

We customize the look and feel of the chat window to your specifications. Then we take it further, and will customize the pro-active greetings based on the pages the visitor is on. Your live chat agent and operators are trained to answer questions in your tone of voice, and structured in a way that builds rapport, encourages engagement and gives customers confidence in your brand.

Live: Review Quality, Feedback & Optimization

Our live chat agent go online on your website and start attending visitors. Based on the feedback and reports of performance under free trial, we make necessary tweaks to even better output the quality & conversion wherever needed. We send you periodical reports and offer guidance on how to optimise the set up in order to get the most out of your investment.

Who can use Live Chat Agent Support

No matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful. It’s important to provide good customer service to all customers including new, existing, and potential customers.

Consulting

Offer your consulting services in a convenient visitor-to-operator environment

E-Commerce

Great ability to chat with your website visitors and up-sell, cross-sell your products and services

Real Estate

Send catalogs with properties for sale and rent. Assistance with pre-checks and application processing

Travel Agencies

Helping your clients choose the best package and holiday offers in best locations

IPTV Providers

Providing sales and support to clients. Keeping a watch on channel streams and take corrective action

Car Rentals

Based on client’s location and credit rating, we can recommend best payment plans on car rentals

Auto Sales

Guiding your customers through the whole process of choosing and purchasing a car by live chat agents

Auctions

Assisting with the auction or bidding process on your website. Live chat agents can provide a status update on winning bids

Financial Services

Conduct critical financial business with your clients in a secured environment of live chat agents

Educational

Immediate assistance to existing & prospective students in choosing the right course by our trained live chat agents

Hotel Reservations

Live chat agents can accept online reservations, assist with room selection and confirm bookings in real time

Restaurants

Book a table or take delivery orders through live chat agents. Offer whats the latest and special in the menu

Gaming Products

Real time help by live chat agents with online gaming deposits, withdrawals and document processing

Web Designers

Expand your web design offering with live chat agents. Help customers choose a suitable hosting plan

Online Trading

Live chat agents will help with deposits and offer trading advise and consultancy in real time based on market changes

Insurance services

Offer professional consultancy with live chat agents to users on various insurance products and services.

Resellers

Provide live chat agents service under your brand and improve dramatically your top line as well as customer satisfaction

Generic Pharmacy

Assist with prescription uploads and take orders online. Assistance with generic meds by live chat agents

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Why you need live chat agents service?

Whether the economy is doing great or going down, if you are running a business and that too online business then you have to find good customers and the strategies to how to hold them. Some elements in the business are sure fire, when we talk about customer service, it has to be excellent. Time and cost that is required to acquire a customer is associated with the efforts you are putting in.

According to experts to gain a customer you need to spend more than to keep the customer who once bought product/service from you. So now the question is that how you can keep them without spending much on it. Well, an offshore and outsource managed live chat agent and operator service for website is the feasible and affordable solution to it. You can assure excellent services before and after purchase through live chat for website.

1/5 of both Gen Y (ages 18-27) and Gen X (28-40) consumers seek and engage in online chat when they visit a company’s website.

Only 1/10th of boomers and seniors use live chat. Boomers and seniors move closer to retirement. Their financial influence in the global marketplace will be replaced by Gen Y and X.

The ultimate benefit of offering live chat agents support on your website:

Hiring live chat agent operator adds a component that gets lost on most websites, personal service. In addition, the one thing that has been left out of the cyber space business model up until a few years ago was personal contact. However luckily, that is no longer the case. With our managed live chat agent service, your website can now be attended to 24/7 by an actual person able to answer all of your customer’s questions while also acting as a sales ambassador. Above all, it is actually bring quite amazing ROI and can change any business for the better.

In conclusion, most obvious benefit of having a live chat agent operator is for customer service reasons. After all, there is nothing more aggravating than going online to find something out and the information isn’t there; causing you to have to ring up an 800 line or send an e-mail with no idea of when it will be returned. Hiring live chat agent service takes this headache away. Nevertheless, for all businesses customer retention is equally as important as getting new customers.Therefore, being able to have access to a real person with the answers is like having an oasis in a sea of garbage. That kind of attention to detail is what retains customers and converts potential customers into sales.

Heldesk247.Online in partnership with leading technology providers like LiveChatInc makes it possible to provide a total customer service solutions through its 15 years expertise in live chat support, email support and virtual assistant services.

67% of shoppers with a previous chat experience continue to actively seek chat options on merchant websites

77% of chat users agree the new interaction method positively influences their attitude about the retailer they were considering buying from

63% of respondents report they are more likly to

38% purchase from the e-commerce website as a direct result of the chat session itself

Our Live Chat Agent Support Technology Partners

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