Email Support Agents Outsourcing at $199/mo

Fastest turnaround time for all Emails and Messages

Email Ticketing Support Our managed ticketing/email support agent service gives your customers a personalised email response direct from your brand, immediately putting you ahead of any competitors. If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Start your free trial today to check the brilliance of our email support agents service.

How it works?

Knowledge-base: Creating Templates & In-depth Training

We will create a detailed knowledge database of your customers frequently asked questions to form a set of unique reply macros responses. This database would be regularly updated based on our customers’ interactions with potential customers. Apart from this, our team would be given in-depth training on our customer’s services, products and processes. This in-depth training equips our team to reply email queries with accurate, clear and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.

CRM Setup: Integrating channels of communication & Business Rules

We integrate the various entry points of messaging and channelize them into a single support CRM. Then we configure the system to effectively reply from domain email address, on your behalf and brand. After that, we also setup business rules like acknowledgement of email received, when to mark a ticket as resolved, pending, over-due and enable customer satisfaction survey. A number of triggers are also put in place to send automated reminders, transfer email to chat and notifications of ticket update.

Live: Review Quality, Feedback & Optimization

Backed by our detailed knowledge banks, our highly trained email support agent start monitoring for new emails. They answer them in a structured way that builds rapport, encourages engagement and uncovers the real value in a lead for your business. They also point the customers to various helpful articles in knowledge-base. We continuously monitor for new messages coming via email or other social media channels like facebook and twitter.

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Why outsource email support

Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.

Experienced workforce – We have a highly skilled, trained and experienced team of email support agents who are well-trained in the providing competent non-voice support services. Our skilled email support agents can answer all your emails with appropriate and prompt replies. Our skilled email support agent can assist with customer care, IT, order fulfillment, verification, complete query resolution and resolving escalated cases.

Reliable email support services – You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our email support agents work on a 24x7x365 days basis, none of your emails will go unanswered.

Domain expertise – Our professional email support agent team has experience in handling customer enquirers from wide niche of businesses. Be it Consulting, E-Commerce, Real Estate, Agencies, IPTV Providers, Car Rentals, Auto Sales, Auctions, Financial Services, Educational, Hotel Reservations, Restaurants, Gaming Products, Web designers, Online Trading, Insurance Services, Resellers, Generic Pharmacies or any other.

Increased customer satisfaction – Since all your customers queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support agents for your business to us can help you benefit from increased customer service quality and availability.

Advantages of outsourcing to HelpDesk247 at a glance:

High-quality and professional email support agent at a cost-effective price
Stringent quality control processes to ensure quality at every stage
Fast and accurate replies to email queries on a 24x7x365 days basis
Experienced, qualified and trained email support agents
Quick turnaround time

You can avail our integrated email support agents service in conjunction with our professional Live Chat Support for business. We pride ourselves for providing managed email support agent service with Zendesk as our technology partnership.

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