We can easily set-up virtual agents to attend your forwarded calls
Our phone answering service offers experienced neutral accent operators who will answer the calls in your company name, following your pre-set call instructions.
If you are looking for a toll free number or to forward calls during off business hours, we can easily set-up the same. Additionally, our call answering service can also provide regular inbound phone support. We also offer DID and virtual PBX systems.
We provide an immediate response to your customer calls, so you can rest assured that every potential sales opportunity is realized.
How can our phone answering service help your business?
Improve customer satisfaction
Have you ever tried to get in contact with a business only to discover you can’t find their contact info (ahem, Google)? It’s really frustrating and can leave a sour taste in your mouth about the company. With a toll free number, you can improve your customer service and satisfaction simply by being available to take their call. A toll free call answering number makes it easier for your customers to reach you and get their questions answered. They’ll be able to call you any day, at any time and it won’t cost them a thing. The easier you make it for your customers to reach you, the more likely they are to remain a customer.
Flexible Hours
If your business runs on a traditional 9-to-5 schedule, you may not have employees to work the help desk during non-peak times. Clients or other employees who call in for assistance after hours will go to a voice mail, which can lead to frustration and complaints. By outsourcing to HelpDesk247, we can provide 24-hour support from a live representative.
Reduced Cost
We offer VOIP services at a very reduced rate. Hiring a full staff on your own can increase the cost of operations significantly. If you outsource you help desk on a contract basis, you will not have to provide the benefit packages or other perks in-house staff receives, further reducing costs.
Easier Management
Reducing the stress on your in-house human resources department. We manage an employee leaves, performance and quality, saving you in recruiting costs.
Higher Profits
When a company has an inadequate help desk, it creates customer dissatisfaction. A customer wants to be able to call in at any hour, speak to someone directly and resolve the problem quickly. By having a 24-hour fully trained help desk, you meet the client’s needs. A happy client will stay with your company longer and may do more business with you, which will increase your profits.
