Are you looking to outsource customer support or customer service to achieve: Maximize your revenue and minimize your expenses? Get access to specialized skills and services? Concentrate more on your core business? If your answer is yes to any or all of the above questions, you are at the right place! We provide a complete…
It’s one of the great frustrations of online selling. Customers browse the site, add items to the shopping cart and then….. Well, the majority of them leave the site without making a purchase, leaving behind them an abandoned and forlorn shopping cart. And sadly those who think twice and jump ship represent quite a significant…
For many businesses, the primary objective of a live engagement strategy is an increase in conversion rate. It’s a clear correlation. When an agent talks to a customer – offering advice or assistance – there is a greater likelihood of a sale taking place. Thus the conversion rate rises and the benefit goes straight to…
In an e-commerce universe still dominated by the concept of “self-service” it’s all too easy to make the assumption that the majority of customers know what they want. After all, they’ve done their research. They’ve keyed a few well-chosen words into Google or Bing. And when they arrive at your, site, they pretty much know…
According to Larry Myler’s contribution on Forbes, “appointment setting is considered to be a one of the most difficult parts of business development and also the most typical barrier in growing a company by increasing its sales” Selling won’t even be possible without directly speaking to a prospect first. This is especially true to start-ups and…
Doing something for the first time inevitably involves some kind of leap into the dark – and that even applies to the simple act of clicking on a chat invitation button. Now with customer order taking service, we are not suggesting for one moment that the sight of a chat button popping up on a…
What do you know about your customers? Well, thanks to the vast armoury of available tracking and analysis tools you probably know a lot. Certainly you’ll have the all the key metrics – bounce, conversion, dwell time, etc – at your finger-tips, and thanks to cookies you’ll be able to drill down to individual visitors…
With co-browsing and form sharing features of our live chat platform our agents can escort your website visitors through your website, give explanations while viewing the web pages from the same vantage point as your visitors and can also supply step-by-step instructions and assistance with completing online forms and transactions Our agents enable high-value, live…
What is Website Content Moderation and Review? On Internet websites which invite users to post comments, links, images, videos and just about any form of user input, moderation is a big concern. Online Content Moderation is the method the a site provider or webmaster chooses to sort contributions which are irrelevant, obscene, illegal, or insulting…
Data Entry processing and information systems are a must-have in an organization of any size. Whether you handle large volumes of raw data entry or are involved with small amounts of data, you know that data conversion and data entry or processing is vital to your business and in making strategic decisions. With rising costs…